Returns and refunds

Shop Caterina Lucchi’s main effort is to ensure the most satisfactory shopping experience to its clients. Therefore, if you are not completely satisfied with your purchase, you can return it within 15 days, following the above instructions.

 

Conditions

  • Do not remove the tamper-proof seals.

  • Do not use the product.

Send the Online Returns Form, clicking on the following "Return request" button, indicating whether you are returning the item because of a defector or for any other reason without further explanation, but we would appreciate any comments or feedback to help us improve.

 

RETURN REQUEST

 

Shipping

To ensure the best possible service, we will make it easy for you to return the item.
You will be charged only € 25,00 as contribution cost for transport if you are returning the item from an european country. For three or more bags returned, cost will be € 44,00.
You will be charged US$ 48,00 as contribution cost for transport if you are returning the item from a non-European country (Australia, Brazil, Canada, Egypt, United Arab Emirates, Japan, Hong Kong, Mexico, United States, South Africa and Turkey). For three or more bags returned, cost will be US$ 70,00. You can use your own courier at your expenses (it is recommended to use a courier service or registered mailing and provide adequate insurance for the return of the goods), in this case you won't be charged for any contribution cost.

Use the original packaging and make sure it is well sealed. Then stick the address label included in the envelope inside the box over the original one. Finally contact your local UPS office to arrange a pick-up time or schedule the pick up on www.ups.com. At the bottom page you will find UPS telephone numbers.

Please note that if you are returning your purchase from an Extra UE country, you have to deliver additional documentation to our forwarder. We will send by e-mail the needed precompiled documentation as soon as we will receive your return form. So please wait for our answer before arranging the pick up.

 

Refunds

When we receive your returned item, we will check that it complies with the stated conditions. Remember that it must be returned fully intact, be unused and retain the tamper-proof seal; otherwise a refund will not be given.

Normally within 5 working days of receiving your returned item, if accepted, we will refund the cost of your item minus the shipping fee if required (only for Extra EU countries). If the item was returned because of a defect, you will receive a full refund. The timing can vary due to adverse events unrelated to Shop Caterina Lucchi will.

 

 

UPS telephone numbers to arrange the pick up:

Australia -

 61 131 UPS 877

Hungary -

 06 40 98 98 98

Portugal -

 707 23 23 23

Austria -

 0810 006630

Ireland -

 1 890 99 55 00

Romania -

 0040 21 2338877

Belgium -

 078 250 877

Japan -

 0120 27 1040

Serbia -

 00381 11 2286422

Brazil -

 11 5694 6600

Latvia -

 00371 67 805650

Slovakia -

 00421 2 16877

Bulgaria -

 359 2 96096

Liechtenstein -

 0800 88 88 33

Slovenia -

 00386 4 281 1200

Canada -

 1 800 742 5877

Lithuania -

 00370 37 350505

South Africa -

 0027 11 922 9200

Cyprus -

 00357 22 453311

Luxembourg -

 8002 2510

Spain -

 902 88 88 20

Czech Republic -

 00420 841111144

Malta -

 00356 21 805 901

Sweden -

 077 662 20 77

Denmark -

 35 25 80 80

Mexico -

 01 800 PIDE UPS

Switzerland -

 0800 55 88 33

Egypt -

 0020 2 24141456

Monaco -

 0821 233 877

Taiwan -

 0800-365-868

Finland -

 09 2311 3406

Montenegro -

 00382 20 606 430

Turkey -

 212 413 22 22

France -

 0821 233 877

Netherlands -

 0900 2255 877

UAE -

 00971 4 339 1939

Germany -

 01806 882 663

Norway -

 800 33 470

UK -

 08457 877 877

Greece -

 0030 2109984000

New Zealand -

 64 09 255 4630

USA -

 1 800 742 5877

Hong Kong -

 852 2738 5000

Poland -

 0048 22 534 00 00

 

 

 

The procedures refer to the legislation referred to Legislative Decree no. 206/2005.

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